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Delivery charges will vary according to your destination and the contents of your order. The options and costs will be presented to you during the checkout process, or alternatively please refer to our Delivery & Returns page for further specific details.

Crockett & Jones offers a 28 day return policy on all unworn goods. We offer a collection or drop off service for returns with DHL but please be aware that a fee for this service will be deducted from your refund. All goods must be returned in the same condition that they were received in to be eligible for a full refund. If there are any signs of wear, such as scuffed soles or creasing in the uppers, a fee will be deducted to cover a loss in value of the goods.

To return your parcel to us, simply click Request / View Return on either the despatch confirmation email or against the relevant order when logged into your account

If you wish to place an enquiry, please fill out your details accurately using the form on our contact us enquiry page, so that we can address your questions and comments appropriately. The more information that you provide us, the quicker we can respond to your enquiry.

If you would prefer to speak to a member of our Customer Care Team, you can do so using the following number: +44(0)1604 635 927

Proper shoe care and maintenance of your Crockett & Jones shoes will help to ensure their longevity in wear. If you follow the guidelines on our shoe care section and treat your shoes in the correct manner, there is no reason why your shoes will not last for many years.

Crockett & Jones only uses the highest quality components combined with the most skilled craftsmanship - a successful recipe for producing beautiful handmade shoes that represent excellent value for your investment.